Job Description:

Are you a customer-focused professional looking for your next challenge?

We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton

Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity.

This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management.

What You'll Be Doing

• Supporting customer accounts and responding to enquiries.
• Coordinating with Operations, Returns, Finance and Carrier teams.
• Investigating stock, delivery and shipment queries.
• Managing returns, claims and service issues.
• Producing reports and maintaining customer records.
• Supporting invoicing and account administration.
• Building strong relationships with customers and internal stakeholders.

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

What We're Looking For

• Experience in customer service, account support, administration or coordination.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Good Microsoft Office skills, particularly Excel.
• A proactive, positive and problem-solving mindset.
• Experience handling shipments, returns or carrier queries.
• Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms.
• Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable.

Additional information -

• Monday to friday 37.5hrs per week
• Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary.
• Occasional travel to other depots may be required.