Job Description:

Application Support Analyst
Location: Exeter (Hybrid - 4 days a week in office)
Salary: Up to £30,000 + benefits

Looking to build a career in SaaS?

We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team.

This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.


What you'll be doing:

• Providing first line support via phone, email and ticketing systems
  
• Troubleshooting software issues and user queries
  
• Helping customers maximise their use of the platform
  
• Escalating more technical issues where required
  
• Working closely with internal support and technical teams
  

What we're looking for:

• Excellent communication and customer service skills
  
• Strong problem-solving and logical thinking ability
  
• Experience in customer support, technical support, application support or software support
  

Why join?

• Full product training provided
  
• Clear progression into 2nd/3rd line and Software Development roles
  
• Hybrid working and flexible hours
  
• Friendly, collaborative team culture
  
• Genuine long-term career development opportunities
  
  

This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.

Are you interested to find out more?

If so, please contact James Chau at