Job Description:

Job Title: Cash Management Assistant

Location: Gladstone House, Gladstone Road, Exeter, EX1 2ED or Devonshire House, Riverside Road, Barnstaple, EX31

Trust: Royal Devon University Healthcare NHS FT

Payrate: Band 2, £12.92 per hour

Shift Patterns: Monday - Friday 8:00am - 5:30pm (7.5 hrs/day flexibly) (37.5 hours per week)

Duration: Start: ASAP End date: 30/09/2026

Job Description:

This is a patient and visitor-facing role, providing a welcoming first point of contact for anyone attending or contacting the hospital.

The  main duties will be to assist and actively support the Cash Management Manager and Team Leaders in providing a reliable, accurate and efficient service with regard to the collection of receivables and credit control, and assisting within the General Office providing information and services to patients, customers and members of Trust staff.

• Ensure compliance with Standing Financial Instructions, specified controls and agreed systems of internal check.
• Deal with patients, colleagues, customers and suppliers in a confidential and sensitive manner.  This can be by telephone, email, Microsoft Teams or in person.
• Liaise with customers/suppliers as required to resolve queries relating to non-payment, including the investigation of queried invoices and negotiation of payment plans as appropriate.  This requires being tactful and sensitive to the situation, whilst ensuring that the Trust’s requirements are met.
• Adhere to the organisation's standards of customer care when communicating with a range of clients on a range of matters.
• Regularly review outstanding debts and recommend further action where appropriate.  Where external debt collection is appropriate, collate the required information.
• Follow up outstanding debts, including making telephone calls and follow up emails to ensure that receivables are recovered in accordance with agreed credit terms.
• Assist with the administration of the General Office duties including reimbursement of travel claims, petty cash, telephone and desk enquiries, recording and banking of monies received.
• Produce and send customer statements and reminder letters
• Maintain customer records, ensuring compliance with relevant procedures and legislation.
• Prepare, produce and send income invoices and credit notes from requests, schedules or similar notifications, ensuring compliance with laid down policies and procedures, including VAT implications.
• This role includes data entry tasks where both speed and accuracy are essential.
• Undertake general filing, photocopying and scanning.
• Opening and distributing of daily post and emails.

Skills: 

• Communication/ Relationship Skills
• Analytical / Judgemental Skills
• Planning/ Organisational Skills
• Patient/ Clinet Care

Personal Attributes

• Ability to work within a team 
• Ability to adapt to changing circumstances or priorities. 
• Attention to detail 
• Accuracy 
• Awareness of confidentiality and data protection 
• Committed to personal and professional development 
• Good oral and written communication skills  
• Willingness to contribute to the development of more efficient and effective systems and methods.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.