Job Description:

Client Delivery Manager

Location: Exeter

Salary: £37,000 - £43,000 DOE + Bonus
Job Type: Full-Time, Permanent
Hours: Monday-Friday, 38.75 hours per week

Benefits

• Competitive bonus scheme
• Hybrid working
• 25 days annual leave plus bank holidays
• Pension scheme
• Ongoing training and development
• Career progression opportunities
• Supportive and collaborative culture
• Employee wellbeing initiatives
• Modern office environment
• Join a growing and successful business

About the Company

Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional service and building long-term relationships with its customers.

Due to continued growth, they are seeking an experienced Client Delivery Manager to lead a high-performing team and contribute to the ongoing success of the business.

This is an excellent opportunity for a commercially minded leader who enjoys developing people, building strong stakeholder relationships and driving operational excellence.

The Role

As Client Delivery Manager, you will be responsible for leading and developing a successful team while ensuring outstanding service delivery and achieving commercial objectives.

This is a varied leadership role that combines people management, client relationship management, commercial decision-making and operational oversight. You will work closely with senior leadership to drive performance, improve processes and support the continued growth of the business.

Key Responsibilities

• Leading, motivating and developing a high-performing team
• Managing performance through coaching, mentoring and regular feedback
• Supporting employee development and creating clear progression pathways
• Conducting one-to-one meetings, appraisals and performance reviews
• Handling challenging people conversations professionally and effectively
• Building and maintaining strong relationships with clients and key stakeholders
• Identifying opportunities to improve customer experience and commercial performance
• Negotiating successful outcomes with clients and business partners
• Monitoring KPIs and driving continuous improvement initiatives
• Managing operational performance and ensuring service excellence
• Supporting business growth through effective relationship management
• Working collaboratively with senior leaders to achieve strategic objectives
• Encouraging a culture of accountability, development and continuous improvement

About You

• Previous experience in a management or team leadership role
• Strong people management and coaching skills
• Experience working within a B2B environment
• Excellent commercial awareness and business acumen
• Proven ability to build and maintain strong stakeholder relationships
• Strong negotiation and influencing skills
• Experience managing team performance and delivering constructive feedback
• Ability to balance customer needs with commercial objectives
• Operational management experience
• Continuous improvement mindset
• Excellent communication and organisational skills
• Confident, professional and solutions-focused approach
• Experience working with a diverse customer base and a variety of stakeholders
• Adaptable and comfortable working within a fast-paced environment

In Return

This is an excellent opportunity to join a successful and growing organisation where you can make a genuine impact. You'll have the opportunity to lead an established team, influence business performance and contribute to the continued success of the organisation.

How to Apply

Please apply online.

To discuss this opportunity prior to application, please call and speak to Georgia or Georgie on (phone number removed).

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