Job Description:

Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Exeter

This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process. 

This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes. 

Responsibilities:

• Meeting and greeting customers in person, by telephone and email.

• Managing service bookings, scheduled servicing, MOT and tachograph appointments.

• Coordinating vehicle breakdowns and keeping customers updated throughout the process.

• Maintaining electronic job cards and workshop management systems.

• Liaising closely with workshop teams to monitor progress and communicate updates.

• Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.

• Processing completed jobs and forwarding documentation for payment.

• Receiving and allocating parts and consumables to relevant jobs.

• Monitoring courtesy vehicles and company vehicle usage.

• Providing administrative support to the workshop, service and parts departments.

• Supporting customer retention through excellent service and communication. 

Requirements:

• Minimum 2 years' experience within the automotive industry.

• Previous experience within a service, reception or dealership environment.

• Excellent customer service and communication skills.

• Professional and confident telephone manner.

• Good IT skills and ability to learn new systems quickly.

• Strong organisational skills with excellent attention to detail.

• Ability to prioritise workload and remain calm in a busy environment.

• Proactive and positive approach to work.

• A genuine desire to build a long-term career within the automotive sector. 

Hours:

Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break) 
Every third Saturday, 8:00am - 12:00pm
Flexible start and finish times may be considered. 

Salary: £30,000 to £34,000 DOE 

Benefits:

• 28 days annual leave including bank holidays.

• Enhanced annual leave with length of service.

• NEST Pension Scheme.

• Ongoing training and development opportunities.

• Additional benefits available after 12 months' service, subject to eligibility.

If you're an experienced customer service professional with automotive industry experience and are looking to join a growing business that genuinely values its employees, we'd love to hear from you. Please apply today and the Amour Recruitment team will be in touch.