Job Description:

Deputy Manager – 360 Care Group About Us

360 Care Group provides specialist care and support across the UK, including supported living, community care, complex care, children’s services and respite support.

We support individuals with a range of needs, including mental health conditions, learning disabilities, autism and complex physical health needs. Our aim is to deliver high-quality, person-centred support that promotes independence, dignity, choice and positive outcomes.

Our values are Building Trust, Listening, Exceeding Expectations, Empowering Independence and Pioneering.

About the Role

We are seeking a compassionate, proactive and motivated Deputy Manager to support the Registered Manager in the day-to-day running of the service.

You will help lead staff teams, maintain quality and regulatory standards, promote safeguarding and ensure individuals receive safe, effective and person-centred support. You will champion independence, wellbeing and choice while supporting staff development and continuous improvement.

You will also provide operational leadership in the Registered Manager’s absence.

Duties

• Support the Registered Manager with the day-to-day management and smooth running of the service.

• Lead, guide and motivate staff, promoting teamwork, accountability and professional standards.

• Ensure support plans and risk assessments reflect individual needs, choices and goals.

• Support audits, inspections, quality assurance and service improvement plans.

• Monitor records and documentation to ensure accuracy and regulatory compliance.

• Support the management, recording and escalation of safeguarding concerns, incidents and complaints.

• Promote positive risk management, balancing safety with independence and choice.

• Support recruitment, induction, supervision, performance management and staff development.

• Build positive relationships with individuals, families, housing providers, healthcare professionals and partner agencies.

• Support individuals to develop independent living skills, maintain tenancies and access community opportunities.

• Monitor service performance and contribute to continuous improvement.

• Promote a positive, inclusive and values-led culture aligned with 360 Care Group’s values.

Essential Criteria

• Experience working in health or social care.

• Experience supervising, supporting or leading staff teams.

• Good understanding of safeguarding, risk management and person-centred care.

• Knowledge of CQC regulations and regulatory requirements.

• Experience managing incidents, concerns, complaints or service issues.

• Experience supporting individuals with mental health needs, learning disabilities, autism or behaviours of concern.

• Understanding of strengths-based support, positive risk management and promoting independence.

• Strong communication, organisational and problem-solving skills.

• Ability to work under pressure while maintaining professional standards.

• Experience using digital care systems and electronic documentation.

• Compassionate, professional and accountable approach to leadership.

• Commitment to dignity, choice, independence and positive outcomes.

• Right to work in the UK and satisfactory Enhanced DBS clearance, where applicable.

• Ability to travel to services and meetings as required.

Desirable Criteria

• Experience as a Deputy Manager, Team Leader, Senior Support Worker or similar.

• Experience in supported living, community care, mental health, learning disability or step-down services.

• Experience supporting individuals with complex needs and promoting independent living.

• Level 3 Diploma in Health and Social Care, or equivalent.

• Level 5 Diploma in Leadership for Health and Social Care, or willingness to work towards it.

• Knowledge of Positive Behaviour Support, trauma-informed practice or recovery-focused approaches.

• Experience with audits, quality assurance or service improvement.

• Experience working with commissioners, housing providers, families and multidisciplinary teams.

• Full UK driving licence.

Why Join 360 Care Group?

We believe exceptional care starts with exceptional people. We offer:

• Ongoing training and professional development.

• Leadership and management development opportunities.

• Career progression across our services.

• Employee wellbeing support and an Employee Assistance Programme.

• Pension scheme.

• Flexible and hybrid working where operationally appropriate.

• A supportive and collaborative working environment.

• The opportunity to make a meaningful difference to people’s lives.

Join us and help deliver outstanding, person-centred care and support.

360 Care Group is committed to equality, diversity and inclusion. We welcome applications from all backgrounds. All appointments are subject to safer recruitment checks, including references, employment history, right-to-work verification and an Enhanced DBS check where applicable.

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