Job Description:

Digital Communications Assistant
Contract: Permanent
Grade/Salary: £27,024-£28,666 (pro rata)
Working hours: 7-10 hours per week
Work location: North Devon Outreach Centre/Exeter/Hybrid

Benefits: 25 days annual leave a year (pro rata), rising by 1 day a year until 5 years’ service – maximum 30 days (pro rata) plus bank holidays.
North Devon Against Domestic Abuse is committed to equity and diversity and strongly encourages applicants with a disability, from ethnically diverse backgrounds and the LGBT community, as these groups are currently under-represented in our organisation.
Job Summary

The Digital Communications Assistant will help NDADA and the Devon Domestic Abuse Alliance raise awareness of domestic abuse and the support available across Devon. They will create and schedule social media content, update websites, produce newsletters, manage mailing lists, design digital and printed resources, and support awareness campaigns and community engagement activities.

The postholder will work with NDADA teams and Alliance partners to gather information, turn it into clear and accessible communications, and promote services including Gateway, IDVA, DASW, counselling, courses, volunteering, partner services and fundraising. The role will support both external communications with the public, partners and stakeholders, and internal communications that keep staff, volunteers and partners informed and connected

The role will also support website improvements, digital projects and the introduction of new tools and technologies that improve communication, service delivery and organisational efficiency. Working alongside the Central Access and Business Development Manager, the postholder will help turn ideas into practical resources, systems and projects that benefit staff, partners and the people who use our services

Main Responsibilities
Communications, Marketing and Engagement
• Create, schedule and maintain content for social media, websites, newsletters, campaigns, case studies, printed materials and other communications, ensuring information is clear, accurate, accessible and engaging.
• Support awareness campaigns, fundraising activities, events and community engagement initiatives by preparing communications, resources and promotional materials.
• Promote NDADA and DDAA services through accessible, trauma-informed and consistent communications, supporting the development of brand identity, marketing materials and communication resources

Digital Platforms and Content Development
• Maintain and update website content, ensuring information is accurate, accessible and up to date.
• Create and update digital resources for staff, partners and service users using approved platforms and software.
• Use digital tools, including Microsoft 365, Canva, SharePoint, Teams and approved AI tools, to support communication, engagement and day-to-day administration.
• Monitor online content and communications channels through analytics tools, making routine updates and highlighting issues or improvements where appropriate.
• Support the identification, testing and implementation of approved digital tools and emerging technologies that improve communication, engagement, efficiency and service delivery.
• Ensure digital systems, records and information are managed in accordance with organisational policies, safeguarding requirements, confidentiality standards, information governance principles, UK GDPR and Data Protection legislation.

Partnership Working and Organisational Support
• Work collaboratively with NDADA colleagues, DDAA partners, volunteers and stakeholders, supporting communication, information sharing and the effective delivery of services, projects and organisational activities
• Assist with fundraising, volunteering, events, service development and other organisational activities, including preparing resources, maintaining records and supporting engagement activities where required.
• Attend meetings, training and events as required, taking notes and supporting follow-up actions where appropriate.
• Maintain confidentiality and work in accordance with safeguarding, data protection, equality and organisational policies and procedures.
• Undertake other reasonable duties consistent with the purpose and level of the role

To Apply
If you feel you are a suitable candidate and would like to work for North Devon Against Domestic Abuse, please do not hesitate to apply.