Job Description:

Our client has an excellent opportunity for a Service Delivery Manager to oversee the delivery of highway maintenance and repair works across the South West region.

Based from offices and depots across Devon and Cornwall, you will be responsible for managing supplier performance, overseeing cyclical and reactive maintenance programmes, monitoring costs and budgets, and ensuring all works are delivered to the highest technical, quality and safety standards. You will also undertake the design and instruction of highway asset repairs in accordance with relevant standards and CDM regulations.

• Manage supplier performance against contractual KPIs, service levels, technical standards, quality requirements and safety expectations.
• Monitor route and contract performance, identifying trends, risks and areas for improvement.
• Investigate performance issues and develop remedial action plans with delivery partners.
• Maintain and oversee cyclical and reactive maintenance programmes, ensuring efficient delivery and cost control.
• Coordinate maintenance activities with wider regional programmes to minimise disruption to road users.
• Prepare designs and instructions for highway asset repairs and small works packages in line with industry standards and CDM regulations.

• Strong understanding of highway asset management policies and strategies.
• Experience managing contractor and supply chain performance.
• Knowledge of NEC3 and NEC4 contracts.
• Engineering degree or relevant technical qualification.
• Experience in budget management, forecasting and accrual accounting.
• CDM Designer assurance and quality/performance monitoring experience.
• Full driving licence with no more than three penalty points.

This is an excellent opportunity for a highways professional looking to play a key role in maintaining and improving critical transport infrastructure across the South West region.