Job Description:

Office Support Agent

📍 Location: Greendale
💷 Pay: £13.50 - £14.00 per hour (depending on experience)
🕒 Hours: Monday to Friday

Available Shifts:

• 5:00am - 1:30pm
• 11:00am - 7:00pm

About the Role

Recruitment Solutions are wrking with a busy and established logistics and parcel distribution company based in Greendale, looking for a reliable and motivated Office Support Agent to join their team.

This is a varied role that involves supporting day-to-day office operations, handling customer enquiries, and ensuring excellent customer service throughout the parcel delivery process.

Key Responsibilities

• Answering incoming customer calls and emails
• Assisting customers with parcel and delivery enquiries
• Updating and maintaining records using computer systems
• Processing and tracking shipments
• Liaising with drivers, depots, and customers
• General administrative and office support duties
• Ensuring customer issues are resolved efficiently and professionally

The Ideal Candidate

• Previous customer service or administration experience is desirable
• Confident telephone manner and excellent communication skills
• Good computer skills, including Microsoft Office and data entry
• Ability to work in a fast-paced environment
• Organised, reliable, and able to multitask
• Due to the location, own transport is ideally required

What They Offer

• Competitive hourly rate of £13.50 - £14.00 per hour
• Monday to Friday working pattern
• Stable, long-term opportunity within a established logistics business
• Friendly and supportive team environment

If you're looking for a varied office-based role with customer interaction and administration responsibilities, we'd love to hear from you.

Apply today with your CV to be considered.