Job Description:

Job Title: Operations Support Assistant

Location: Force Cancer Centre, Barrack Road, EX2 5DW

Hours: 15 hours per week, Mondays are mandatory 8.30am – 4.30pm then either a Thursday or a Friday 8.30am – 4.30pm

Trust Location: Royal Devon University Healthcare NHS FT

Role type: Temporary until 31/12/2026 with possibility of extension  

Reference: 89554

Role details:

FORCE is an independent cancer charity that was set up in 1987 to offer support to anyone local who has been affected by cancer. This is an exciting, demanding and rewarding role where the postholder will work as part of the operational support team that supports bookings and appointments for cancer patients and their families in the whole range of our support services.

Duties to include but not limited to:

• Supporting and booking appointments for cancer patients and their families
• Prioritise and make sound decisions while working under pressure
• Communicating with a wide variety of individuals with a work context
• Dealing with emotionally difficult situations
• Use analytical skills and ability to solve problems
• Prioritise own workload effectively and respond to changing demand, to achieve agreed results within a set timescale
• Using software programmes including MS Office
• Liaise and communicate effectively with a wide range of individuals – staff, volunteers, clients, healthcare professionals
• Associated administrative tasks

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS  
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times  
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation 

You’ll have the following skills/experience:

• Competent with Microsoft office programmes, particularly Excel
• Excellent IT skills
• Ability to use online booking portals
• Email inbox management skills
• Strong empathetic and listening skills

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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