Job Description:

Service Controller

Monday to Friday | Day Shift

Up to £35,000 + bonus + excellent benefits

Join a Global Leader in Construction Plant Equipment

We are recruiting for an experienced and highly organised Service Controller to join a world-leading manufacturer of construction plant equipment. 

This is an exciting opportunity to become part of a professional and fast-paced service operation where you will play a key role in coordinating engineers, supporting customers, and ensuring industry-leading service delivery.

The Role

As Service Controller, you will be responsible for coordinating the day-to-day activities of the service department, ensuring engineers are effectively scheduled and customers receive exceptional support.

You will act as a central point of communication between customers, field service engineers, and internal departments to ensure all service work is completed efficiently, safely, and within agreed timeframes.

Key Responsibilities

• Coordinate and schedule field service engineers across multiple locations
• Manage service enquiries, breakdowns, and maintenance requests
• Liaise with customers to provide updates on engineer attendance and job progress
• Monitor job completion, service response times, and engineer utilisation
• Raise and process service documentation, quotations, and work orders
• Ensure parts availability and coordinate with the parts department where required
• Maintain accurate service records and system updates
• Support warranty claims and service reporting processes
• Ensure compliance with health & safety procedures and company standards
• Deliver a high level of customer service at all times

Candidate Requirements

• Previous experience in a Service Controller, Service Coordinator, or similar role
• Experience within construction plant, heavy equipment, powered access, commercial vehicles, agriculture, or related industries is highly desirable
• Strong organisational and scheduling skills
• Excellent communication and customer service abilities
• Ability to work effectively in a fast-paced environment
• Good IT skills including service management systems and Microsoft Office
• Strong problem-solving skills and attention to detail
• Ability to prioritise workload and manage multiple tasks simultaneously

What’s on Offer

• Competitive salary package
• Performance-related bonus
• Company pension scheme
• Private healthcare
• Ongoing training and career development
• Opportunity to work with a globally recognised industry leader
• Modern working environment with supportive team culture
• Long-term career progression opportunities

Apply Today

If you are an organised and customer-focused service professional looking to join a market-leading manufacturer within the construction plant industry, we would love to hear from you.

Submit your CV today to be considered for this exciting opportunity.