Job Description:

Are you an experienced Customer Service Advisor who enjoys helping people, resolving enquiries and providing excellent customer support?

We are recruiting for a Customer Service Advisor to join an established organisation in Newton Abbot.

This is a full-time, permanent, office-based opportunity within a business supplying specialist products that make a genuine difference to people's lives.

The position would suit someone with experience in customer service, customer administration, order processing or customer support who enjoys working in a busy, team-focused environment.

The Role
Working as part of the Customer Service team, you will be responsible for handling customer enquiries, processing orders and ensuring customers receive accurate information and a professional service.

Key responsibilities include:

• Handling incoming telephone calls and email enquiries.
• Processing customer orders, quotations and enquiries accurately.
• Monitoring orders through to delivery and providing customer updates.
• Responding to product, warranty, servicing and repair enquiries.
• Handling customer complaints and resolving issues professionally.
• Liaising with internal departments, including sales, production, warehouse and logistics.
• Maintaining accurate customer information using CRM/ERP systems.
• Processing returns, credit notes and repair bookings.
• Supporting the coordination of specialist equipment orders.
• Providing general customer service administration and sales support.
• Building positive relationships with customers and colleagues.

About You
We are looking for a confident, organised and customer-focused individual with previous experience in a customer service or administrative position.

The successful candidate will have:

• Previous experience as a Customer Service Advisor, Customer Service Representative, Customer Support Administrator or similar.
• Experience handling customer enquiries by telephone and email.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Experience with order processing or customer administration.
• Confidence using Microsoft Office and CRM/ERP systems.
• The ability to prioritise workloads and manage multiple enquiries.
• A professional, patient and empathetic approach.
• Good problem-solving skills and the ability to handle complaints calmly.
• A positive attitude and willingness to work as part of a team.

Salary & Benefits

• £26,852 per annum.
• Permanent, full-time employment.
• Monday to Friday, 40 hours per week.
• Office-based in Newton Abbot.
• 25 days' annual leave plus bank holidays.
• BHSF Healthcare Plan.
• Supportive team environment.
• Opportunity to work within a business providing products that make a genuine difference.

Apply
If you have experience in customer service, customer support, order processing or administration and are looking for your next opportunity in Newton Abbot, please apply with your CV.

Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising for this vacancy on behalf of their client.