Job Description:

Service Advisor / Aftersales Advisor - Motor Trade

Exeter, Devon  |  £33,575 per annum  |  Full-Time, Permanent

Automotive Service Advisor | Dealership Service Advisor | Workshop Controller

About the Role

We are looking for an experienced Service Advisor, Automotive Service Advisor, or Motor Trade Customer Service professional to join our busy workshop team in Exeter. This is a customer-facing Service Receptionist or Aftersales Advisor role at the heart of our operation, where your ability to communicate clearly, manage the workshop diary, and keep customers informed will directly shape the experience we deliver.

Offering a salary of £33,575, a rotating shift pattern, and a supportive team environment, this is a fantastic opportunity for an ambitious Vehicle Service Advisor or Dealership Service Advisor based in or around Exeter, Taunton, Tiverton, Newton Abbot, or Exmouth looking to develop your Motor Industry career.

About You

You are a confident, customer-focused professional with a background in Motor Trade. You may be a Service Advisor, Workshop Receptionist, Aftersales Advisor, Service Controller, or Customer Service professional in the automotive sector. Your motor industry experience includes:

• Previous experience as a Service Advisor, Automotive Service Advisor, or Motor Trade customer service professional
• Excellent communication skills - calm, professional, and reassuring under pressure
• Strong organisational skills managing workshop loading and Service Booking systems
• Confidence explaining technical repairs to customers in plain language
• Experience as a Workshop Controller, Service Controller, or Dealership Service Advisor
• Ability to upsell service contracts and aftersales products professionally
• A team-oriented attitude and drive to deliver outstanding customer satisfaction in a busy automotive workshop

Key Responsibilities

As our Service Advisor in Exeter, your responsibilities include managing customer interactions, workshop loading, and Service Booking operations:

• Accurately capturing customer details and vehicle faults as a Service Receptionist or Aftersales Advisor
• Taking telephone bookings and managing Workshop Controller duties for workshop capacity
• Managing Service Booking efficiency to maximise workshop loading at all times
• Raising job cards and ensuring compliant documentation as part of Dealership Service operations
• Keeping customers updated throughout the repair process as a professional Service Advisor
• Handing over completed vehicles and explaining repairs as part of customer service in Motor Trade
• Monitoring repair progress and communicating delays proactively as a Service Controller
• Actively promoting aftersales products and service contracts in your Automotive Service Advisor role
• Arranging MOT and vehicle inspection schedules
• Providing warranty and service requirement advice
• Processing customer payments accurately
• Maintaining the customer database

Working Hours

This role operates on a weekly rotating shift pattern:

• Early shift: Monday to Friday, 07:00 - 16:00
• Late shift: Monday to Friday, 09:00 - 18:00
• 1 in 3 Saturdays: 08:00 - 13:00 (included in salary)

Salary and Benefits

• £33,575 per annum - inclusive of Saturday rotation
• Weekly rotating shift pattern - no permanent late shifts
• Company pension scheme
• Free on-site parking
• Supportive team environment with real career development opportunities

Who Should Apply

Ideal candidates include experienced Service Advisors, Automotive Service Advisors, Workshop Receptionists, Aftersales Advisors, or Service Controllers from the Motor Trade industry. Whether you're a Dealership Service Advisor, Vehicle Service Advisor, Parts and Service Advisor, or Service Receptionist, we want to hear from you.

If you work at a franchised dealership, independent garage, commercial vehicle workshop, or fast-fit centre in Exeter, Taunton, Tiverton, Newton Abbot, Exmouth, Sidmouth, or Crediton - or you're a Motor Trade professional looking for a new automotive service opportunity - apply now. We need motivated, customer-focused Service Booking professionals and Workshop Controllers.

How to Apply

Click 'Apply Now' and upload your CV. Interviews are being arranged immediately. This is a great opportunity to join a respected, busy workshop in Exeter - don't miss out.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates.

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